Brown Sugar Etiquette


We please ask that you read the below and take this in mind when making your appointment and visiting us. We look forward to welcoming you.


Our pricing is a reflection of our commitment to continual training, education and experience.

Complimentary consultations available.

A $50 deposit is required to secure appointments for all new female hair clients. And a $25 deposit is required for all new male hair clients. Deposits are redeemable on service

A $50 deposit is required for all beauty services that take a minimum of 45mins.

A deposit is required for all guests to secure an evening appointments from 5pm and all Saturday appointments

Missed appointments or bookings cancelled with less than 24hours notice will incur a loss of deposit.

Brown Sugar reserves the right to cancel unconfirmed appointments

No shows will be required to pay deposits for all future appointments before the appointment is taken.

You will receive a reminder from Brown Sugar via phone call, voicemail or text message 24-72 hours before your scheduled appointment time.

For Cancellations and reschedules you must notify us at least 24 hours in advance before your appointment time. This provides our wait list guests with the opportunity to take your appointment otherwise you will be charged a cancellation fee and /or your security deposit.

To ensure that each and every guest receives the best Brown Sugar experience arriving on time is absolutely essential to ensure that all our guests are provided with the best service. If you are late for your appointment then you will cause a delay to all other guests appointments so please arrive on time We know you will understand that arriving late will unfortunately limit your treatment time, and we hope this doesn’t happen. If this could not be helped, give us a courtesy call and should there be no one directly after you we will try to accommodate, but in the event that this delays other guest we will have to reschedule your appointment.

For makeup application please ensure you arrive with clean and moisturized skin in order for our therapists to utilize the full treatment time and give you the best possible results

Your therapist will use warm towels to cleanse your hands, feet and before any massage.

We recommend that men shave the morning of their scheduled facial.

For our spray tans, shave and exfoliate the day prior and do not wear any oils, moisturizers or deodorants for your treatment – clean skin. It is advised that you wear loose dark clothing after your spray tan.

If you have ever had a reaction to waxing spray tan or any other products please advise your therapist or makeup artist upon consultation.

All treatments include pre-treatment consultation and post-treatment ‘recovery’ time in addition to the treatment promoted. For example, a 60-minute massage will be booked in a 75-minute timeslot.

The use of mobiles is permitted at Brown Sugar Hair, however, for the comfort of guest visiting Brown Sugar Beauty upstairs we ask that you please turn off all mobiles or put them onto silent mode.

We will ask you to remove any jewellery prior to your treatment and to place it in a jewellery bowl while you enjoy and relax.

Our team is not medically qualified to advice regarding the suitability or appropriateness of any of our treatments for any medical condition. Brown Sugar can refuse you treatment if we deem that any of your medical conditions may cause harm to you, our staff or other clients.

Whilst there are a few services that should be avoided during pregnancy, there are many beneficial treatments that can be enjoyed. Please notify our reception if you are pregnant when you schedule your appointments in order to discuss treatment options and contraindications for your stage of pregnancy.

Architectural nostalgia and rustic charm
meet contemporary sophistication.